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UI/UX Designer

UX Researcher

Figma

Miro

Adobe Suite

Jira

MAXQDA

June 2023 - Present

Product Manager

Developer team

Data Analytics team

3 UX Designers

Team

Introduction

MI Umbrella is the umbrella term for several collaborative efforts between the University of Michigan’s Schools of Information and Public Health and the Michigan Department of Health and Human Services designed to improve data-driven responses to disease outbreaks. I am part of the UX team at MI Lighthouse, an initiative under MI Umbrella.

MI Lighthouse is a private dashboard that supports local health departments by providing authorized state officials of 82 Michigan counties with vaccine data visualizations to track Covid-19 vaccine uptake, assist in outbreak investigation and resource allocation decisions during the COVID19 pandemic.

Objective

Due to its popularity and demand, MI Lighthouse is being expanded. My primary objective was to design the next iteration (v2). Lighthouse v2 focuses on tracking vaccine uptake rates for multiple seasonal diseases such as influenza or diseases with long-term impacts such as MMR, as well as opening out the dashboard to other key stakeholders such as school administrators.

A new set of users and features calls for additional UX considerations and challenges. As a UX designer, my responsibilities included: 

Planning the UX roadmap

Executing the research phase

Presenting research insights to internal stakeholders

Prototyping features for

MI Lighthouse v2

Prior to my integration into the team, research on the different types of Lighthouse users had been done through a round of interviews. Three distinct types of user personas were identified:

Understanding Lighthouse v1

In order to develop features for Lighthouse, I had to first understand what it already offers. MI Lighthouse v1 was a rapid response to the COVID19 pandemic, so it had limited functionality.

Personas

Michigan Care Improvement Registry is the vaccine database for the state. Lighthouse made this data accessible to local health departments.

Data Sourced from MCIR

Lighthouse provides detailed geographic vaccine coverage insights for COVID19 only.

COVID19 Data Only

Lighthouse provides vaccine data down to county and census tracts in Michigan.

Granular Data
Screenshot of Lighthouse v1

A screenshot of the Map page of MI Lighthouse v1

Since the jurisdiction of some health departments does not align with county boundaries, users had a hard time getting geospatial information for vaccine coverage in areas under their jurisdiction.

Users do not have access to different demographic data in order to analyze the effect of vaccination efforts

Tracking vaccine coverage over time requires effort in the form of data collection and analysis. Users want an easier way to do this.

Users use Lighthouse visualizations and data to make informed decisions about vaccine clinics. So, they need a way to share this information with stakeholders.

Users would like more geospatial information on vulnerable populations to target efforts.

There is a lack of accessibility to robust data that could be used for planning clinics and outreach.

User Interviews

To understand how to improve upon the existing system, we conducted another round of interviews to learn how users use Lighthouse currently and identify additional needs that could be fulfilled.

We spoke to 20+ Lighthouse users via structured interviews and unearthed the following insights through affinity mapping:

Potential Solution

User Goal

Ideation

With a new set of user needs in mind, we set to brainstorming potential solutions and features that could fulfill them:

We sketched out feature ideas that we wanted to implement:

Sketches